Privacy Policy

Privacy Policy
Last updated: December 20, 2024

Herb Health ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your information when you visit or make a purchase from our website, interact with our services, or contact us. It also outlines your rights under Canadian and U.S. privacy laws.

By using our services, you agree to the collection and use of your information as outlined in this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us and data automatically collected when you use our website.

A. Information You Provide

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed through secure third-party services)

B. Information Collected Automatically

  • IP address

  • Browser type and version

  • Pages viewed and time spent on our website

  • Device type and operating system

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders.

  • Communicate with you about your order or inquiries.

  • Send updates, promotions, or newsletters (you may opt out).

  • Improve our website and customer experience.

  • Comply with legal obligations.

3. Sharing Your Information

We may share your personal information:

  • With service providers: For payment processing, shipping, or marketing.

  • For legal compliance: To comply with laws, regulations, or court orders.

  • For business transfers: If we sell or merge part of our business.

We do not sell your personal information.

4. Your Privacy Rights

Under Canadian Laws (PIPEDA)

  • You can request access to your data or ask for corrections.

  • You may withdraw your consent for data collection or processing.

Under U.S. Laws (CCPA)

  • Right to Know: Request details about the information we collect or share.

  • Right to Delete: Ask us to delete your data, subject to legal exceptions.

  • Right to Opt Out of Sales: We do not sell personal information.

To exercise your rights, contact us at support@herbhealth.com.

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Improve website functionality.

  • Analyze website performance.

  • Provide personalized experiences.

You can adjust your browser settings to manage or block cookies.

6. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy, unless required by law.

7. Data Security

We use industry-standard measures to safeguard your information. However, no method of transmission over the internet is completely secure.

8. Cross-Border Transfers

As our services cater to customers in Canada and the U.S., your data may be processed in jurisdictions with different data protection laws. We ensure your data is handled securely and in compliance with applicable regulations.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review this page periodically.

11. Contact Us

For questions or concerns about this Privacy Policy or your data, contact us:

  • Email: support@herbhealth.com